Shipping & Returns

1. Deposit - Upon acceptance of this quotation and confirmation of order, the Client agrees to pay a deposit as specified within the quotation. This deposit secures design services, project scheduling, supplier pricing, and administrative time associated with the Client’s project. Unless otherwise agreed in writing, the deposit is non-refundable once design, administrative, or procurement work has commenced.
2. Cancellation by the Client - If the Client wishes to cancel the order after acceptance, the following terms apply:
a) Before any design work or site survey has commenced:
The Client may cancel the order within seven (7) days of signing, and the deposit will be refunded in full, less any agreed third-party or administrative costs incurred.
b) After design or survey work has commenced but before goods are ordered:
The Company reserves the right to retain a reasonable portion of the deposit to cover time, labour, and expenses incurred in preparing drawings, layouts, specifications, quotations, and supplier correspondence.
c) After goods have been ordered or manufacturing slots confirmed:
The deposit becomes non-refundable, as the Company will have incurred irreversible commitments to suppliers and manufacturers.
3. Cancellation by the Company - In the rare event that the Company must cancel the order due to unforeseen circumstances or supplier issues, the Client will be entitled to a full refund of any deposit or payment made, less any mutually agreed costs for work already completed at the Client’s request.
4. Refund Calculation - Where applicable, any refund due will be calculated and issued within 30 days of written cancellation, together with a full statement of deductions itemising the costs incurred by the Company to date.
5. Acknowledgment - By signing this proposal/quotation, the Client confirms understanding and acceptance of the above terms regarding deposits and cancellation.